Privacy
Policy

We collect information you provide directly to us, such as when you create an account, submit a contact form, request a quote, or communicate with us. This may include your name, email address, phone number, company name, and project details.

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.

If you engage our services, we may collect additional information necessary to deliver our AI-powered creative services, including brand assets, creative briefs, and project specifications.

We use the information we collect to provide, maintain, and improve our services, process transactions, and send you related information including confirmations and invoices.

We use your contact information to communicate with you about our services, respond to your inquiries, and send you updates and marketing communications (which you can opt out of at any time).

We use analytics data to understand how visitors interact with our website, which helps us improve user experience and optimize our services.

For AI service delivery, we use project-related information solely to create and deliver the requested creative assets. Your project materials are treated with strict confidentiality.

When you use our AI-powered creative services, the content and assets you provide may be processed by AI systems to generate deliverables. We do not use your project materials to train general AI models without explicit consent.

AI-generated deliverables are created specifically for your project. The outputs become your property according to the licensing terms in your service agreement.

We implement technical safeguards to ensure your project data is isolated and not inadvertently mixed with other clients' materials during AI processing.

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and delivering services, subject to confidentiality agreements.

We may disclose information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

For Enterprise clients with specific compliance requirements, we can provide detailed information about our data handling practices and sign additional data processing agreements.

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure server infrastructure, and regular security audits.

Access to personal information is restricted to employees and contractors who need it to perform their job functions, and they are bound by confidentiality obligations.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

Project files and deliverables are retained according to your service agreement terms. Standard retention is 90 days after project completion, after which files may be archived or deleted.

You may request deletion of your personal information at any time, subject to legal retention requirements. We will respond to such requests within 30 days.

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data.

If you are located in the European Economic Area (EEA), you have additional rights under GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority.

California residents have specific rights under CCPA, including the right to know what personal information we collect and the right to opt out of the sale of personal information (which we do not engage in).

To exercise any of these rights, please contact us at privacy@ailabster.com.

We use cookies and similar technologies to enhance your experience, analyze website traffic, and understand where our visitors come from. You can control cookies through your browser settings.

We use analytics services such as Google Analytics to collect information about website usage. This information is aggregated and anonymized.

We do not use cookies for targeted advertising. Any marketing communications are based on your direct engagement with us, not browsing behavior.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@ailabster.com

Or through our contact page at ailabster.com/contact